Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy by updating this page; therefore you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 11th of April, 2024.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as location, postcode, preferences or interests when necessary
• Other information relevant to customer surveys, offers and/or trading

What we do with the information we gather

We require this information to understand your needs and provide you with an even better service, and in particular for the following reasons:

• We may internally store such information.
• We may use the information to improve our products and services.
• We may periodically send promotional emails if you opted for, about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may also use the information to customise the website according to your interests and make your experience even more pleasant.

Legal basis for processing personal information

• We will collect personal information from you only where we have your consent to do so.
• When we have no ongoing legitimate business need to process your personal information, we will delete it, unless it has been stored in backup archives, then we will securely store your personal information and separate it from any further processing until deletion is possible.

Your Rights

Under data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights here

Access to Personal information

On Tranquil Shores will assist anyone who wishes to access their personal information. Individuals wishing to obtain what personal information we hold about them can make a ‘subject access request’. If we do hold information about you we will:

• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

To make a request to On Tranquil Shores for any personal information we may hold you need to put the request in writing. Please write to us at: On Tranquil Shores, 14 Craigmore Road, Rothesay, Isle of Bute, PA20 9LB, UK or email us at: [email protected] 

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any information found to be incorrect and make sure you are happy with them.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at: On Tranquil Shores, 14 Craigmore Road, Rothesay, Isle of Bute, PA20 9LB, UK or emailing us at [email protected]  or use any automatic unsubscribing link when available.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect and make sure you are happy with them.

Complaints or Queries

On Tranquil Shores is committed to ensuring that your privacy is protected. For this reason, any complaints we receive about your privacy are taken very seriously. We urge people to inform us if they think that we collected or use their information unfairly, were misleading or inappropriate. We would also appreciate any recommendations for improving our procedures.

If you do wish to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Cookie Policy

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to your very own needs. We only use this information for statistical analysis purposes.

Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer and we do NOT use cookies to collect or record information on users’ name, address or other contact details.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer (to find out how to do it, you can check this link). However, this may prevent you from taking full advantage of the website.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by On Tranquil Shores and while we endeavour to keep the information up to date, correct and useful, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

As we mentioned earlier, through this website you are able to link to other websites which are not under the control of On Tranquil Shores. Also, we have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. But be sure that every effort is made to keep the website up and running smoothly.

Copyright notice

This website and its content is copyright of On Tranquil Shores. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

If you need specific content, we will be happy to help and work along with you, please contact us for any query.